Privacy Policy

At Matthew Howe Counselling, your privacy and the security of your personal information are very important to me. This policy explains how I collect, use, and store your data, in accordance with the UK General Data Protection Regulation (GDPR).

 

Who I am
Matthew Howe, Counsellor
Email: matthewhowecounselling@outlook.com
Location: Devon, UK

 

What information I collect

• Name, email address, and telephone number (when you contact me)

• Brief personal information if you choose to share it (e.g., in emails, during sessions)

• Session notes (minimal, anonymised where possible)

• Website cookies (basic information like IP address, via Wix)

 

Why I collect your information

• To respond to your inquiries

• To provide counselling services

• To maintain communication and manage appointments

• For lawful record-keeping

 

How I store your information
Your information is stored securely, using encrypted emails, password-protected devices, and locked files. I do not share your information with third parties unless required by law.

 

How long I keep your information
I retain session notes and client contact information for 7 years after the end of counselling, in line with professional guidance. After this time, records are securely destroyed.

 

Cookies
My website may collect limited cookies data to improve site performance. You can manage your cookie preferences through your browser settings.

 

Your rights
You have the right to:

• Access the information I hold about you

• Correct inaccurate data

• Request deletion of your data (in certain cases)

• Withdraw consent at any time

 

Concerns
If you are concerned about how your data is handled, you can contact the Information Commissioner’s Office (ICO): www.ico.org.uk.

Updated: April, 2025