Privacy Policy

At Matthew Howe Counselling, your privacy and the security of your personal information are very important to me. This policy explains how I collect, use, and store your data, in accordance with the UK General Data Protection Regulation (GDPR).

 

Who I am:
Matthew Howe, Counsellor
Email: matthewhowecounselling@outlook.com
Location: Devon, UK

 

What information I collect:

• Name, email address and telephone number (when you contact me)

• Brief personal information if you choose to share it (e.g., in emails, during sessions)

• Session notes (minimal, anonymised where possible)

• Website cookies (basic information like IP address, via Wix)

 

Why I collect your information:

• To respond to your inquiries

• To provide counselling services

• To maintain communication and manage appointments

• For lawful record-keeping

 

How I store your information:
Your information is stored securely, using encrypted emails, password-protected devices and locked files. I do not share your information with third parties unless required by law.

 

How long I keep your information:
I retain session notes and client contact information for 7 years after the end of counselling, in line with professional guidance. After this time, records are securely destroyed.

 

Cookies:
My website may collect limited cookies data to improve site performance. You can manage your cookie preferences through your browser settings.

 

Your rights:
You have the right to:

• Access the information I hold about you

• Correct inaccurate data

• Request deletion of your data (in certain cases)

• Withdraw consent at any time

 

Concerns:
If you are concerned about how your data is handled, you can contact the Information Commissioner’s Office (ICO): www.ico.org.uk.

Updated: April, 2025